Refund policy
You may initiate a return of an unused product within 14 days of delivery by submitting a return request and printing a prepaid shipping label. To start a return, please click here.
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Bong Pong only accepts returns on unused products within 14 days of delivery.
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We do not accept used product returns under any circumstances.
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Returns must be in original packaging.
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Shipping charges and rush processing fees are non-refundable.
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File a Return online and we'll provide a prepaid shipping label (the cost of the postage will be subtracted from your refund) or ship the item back on your own.