Privacy policy
Effective Date: September 12th, 2024
1. Introduction
This Privacy Policy (“Privacy Policy”) sets forth how Bong Pong, Inc. collects, uses, and discloses information about you when you visit or use our website located at https://bongpong.com/ (the “Site”). Throughout this Privacy Policy, Bong Pong, Inc. may be referred to as "Bong Pong," "we," "us," or "our."
PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. By visiting or using the Site, you consent to the collection, use and disclosure of information as described in this Privacy Policy. By using or visiting the Site, you confirm you are not located outside the United States, are at least 21 years old and accept the terms of our Terms & Conditions. IF YOU ARE NOT AT LEAST 21 YEARS OLD, DO NOT RESIDE IN THE UNITED STATES, DO NOT ACCEPT OUR TERMS & CONDITIONS OR DO NOT CONSENT TO OUR COLLECTION, AND USE AND DISCLOSURE OF INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY, YOU MAY NOT ACCESS THE SITE.
2. Information We Collect
We collect personally identifiable information (“PII”) and anonymous information about you based on what you submit to us and your use of the Site. The information we collect includes but is not limited to:
Personal Identifiers
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Birthdate, which relatedly reveals your age
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Name
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Demographic information
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Email address
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Telephone number
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Mailing address
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Username and password
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Age verification information
Purchase Information
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Credit or payment information (e.g., credit card number, billing address, card expiration date, security code)
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Details of your specific orders and transactions with us, including the products you’ve purchased and your shopping/consuming histories
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Proof of purchase
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Information reported for a warranty claim
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Device serial numbers
Technical Information
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Diagnostic data from your device such as firmware version, app usage, and device features
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IP address
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Browser type
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Mobile operating system
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Usage data
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Generalized geolocation through your IP address
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Location information (only if shared with us from your mobile device)
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Other technical information such as protocol status and substatus, bytes sent and received, and server information
We may also collect information regarding traffic patterns, the actions taken on our Site, and your interaction with our Site and advertisements. This information is used by us for our business purposes, including for the operation and improvement of the Site, for technical troubleshooting, to maintain quality of the Site and to provide general statistics regarding use of the Site. We may also receive similar data from our business partners, including online advertising networks, and from social media platforms, subject to your registration and privacy settings with such third-party social media platforms.
Additional Information
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Your contact information including email address and phone number
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Your demographic information, preferences, and interests
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Information you provide to us for customer service and support
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Messages that you send or receive through our Site
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Details of transactions conducted on our Site
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Information about the website that directed you to our Site
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Tracking Technologies
Cookies
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website or use an online service. When you visit the website or use the service again, the cookie allows that website or online service to recognize your browser or device. Cookies may store unique identifiers, user preferences and other information.
We may use “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for much longer or until you or your browser erase them. Persistent cookies have varying durations that are dependent on their expiration date.
We may also use third-party cookies, like Google Analytics, for example, which sets cookies on the Site to help analyze how visitors use the Site. For more information on how Google uses information from the Site, please visit www.google.com/policies/privacy/partners/. If you would like to opt-out from the use of your information by Google Analytics, you may use Google Analytics’ opt-out browser add-on designed for this purpose.
Cookies help us improve the Site by providing us with information about which parts of the Site are most popular, enabling us to analyze technical and navigational information about the Site, and helping us to detect and prevent fraud. We also use cookies and other data collection tools, such as pixels, to help improve your experience with the Site.
Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Site. You may manage your cookie preferences on the Site by clicking here.
Web Beacons and Pixels
A pixel is an HTML code snippet embedded in a website or email that collects information about user behaviors and interactions with the website or email.
We may utilize pixels both on certain aspects of the Site and in HTML-formatted email messages to you. Pixels may be used for the purpose of, among other things, measuring the success of our marketing campaigns, compiling statistics about Site usage and tracking the activities of users of the Site and email recipients. For instance, we may use pixels from Meta on the Site to enable us to create targeted advertisements and measure the effectiveness of our advertisements. For additional information on interest-based advertising, please see Section 3 (Interest-Based Advertising).
4. Interest Based Advertising
We may collect information about your online activities on our Site to provide you with advertising about products tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our advertisements are served.
You may see certain advertisements on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based and contextual means. These partners track your online activities over time and across websites, including our Site, by collecting information through automated means, including through the use of third-party cookies, web server logs and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Site and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. For example, we utilize certain of our advertising partners’ targeted advertising services to show you our advertisements on other websites based on your prior visits to our Site and other online activity.
Provided that a company participates in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising, you may opt out of interest-based advertising generally through the Network Advertising Initiative website or by visiting http://www.aboutads.info/choices/ (web-based advertising) or http://www.aboutads.info/appchoices (for mobile advertising). To learn more, please visit the websites operated by the Network Advertising Initiative and Digital Advertising Alliance at www.networkadvertising.org/choices. Opting-out does not mean that you will stop receiving advertisements from us. It means that you still stop receiving advertisements from us that have been targeted to you based on your visits and browsing activity across websites over time.
5. How We Collect Information
We collect PII in several ways, including but not limited to:
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When you purchase products on our Site
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When you verify your age to purchase our products
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When you sign up for marketing information via email or text
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When you follow or interact with us on social media
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When you give feedback based on a survey
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When you contact our Customer Service team for support
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When you make a warranty claim
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When you create an account on our Site
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Through the tracking technologies running on our Site.
6. How We Use Information
We may use the information we collect from you in the following ways:
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To provide the Site to you
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To complete transactions on our Site
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To provide you with information, services, and products offered on or through our Site
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To fulfill your requests, such as those related to ordering and payment
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To provide, operate and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us
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To personalize our advertising, marketing communications, shopping experiences and promotional offers and to deliver promotions and offers to you that we think may be of interest to you
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If you sign up for our email list or to receive promotional text messages, to send you emails or text messages about products or offers that we think might be of interest to you
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To verify that you are of legal age to purchase our products
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To provide customer service for our products
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To fulfill valid warranty claims
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To create and manage profiles you create on our Site
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To create insights and analysis of our products and how you use them
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To respond to or follow-up on your comments, inquiries, or other requests
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To improve the quality of our Site and products and tailor them to your preferences
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To communicate with you and interact with you on social media
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For security, to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Site
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For our other business purposes, such as data analytics, audits, developing new products, improving our products and services, identifying Site usage trends, and determining the effectiveness of our promotional campaigns;
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As we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Privacy Policy and our Terms & Conditions; (v) to protect our operations; (vi) to protect our rights, privacy, safety or property, and/or that of you or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.
7. Disclosure of Information
We may disclose your information:
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With Third Party Service Providers Performing Services on Our Behalf. We share your PII with our service providers to perform the functions for which we engage them. For example, we may use third parties to host the Site or assist us in providing functionality on the Site, provide data analytics and research on the Site, send out emails and text messages about the Site and our products and to process payments.
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Through Tracking Technologies. We may share information collected through tracking technologies set on the Site with our website analytics and digital advertising service providers.
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For Legal Purposes. We also may share information that we collect from users as needed to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose PII as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share PII as required to pursue available remedies or limit damages we may sustain.
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Changes of Control. We reserve the right to transfer or assign the information that we have collected from users in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Bong Pong does not share your PII with third parties for those third parties’ direct marketing purposes.
8. Links to External Websites and Online Services
Certain content, products, and services available via our Site may include materials from third parties. Our Site may contain links to third-party websites and online services. Any access to and use of such third-party websites or online services is not governed by this Privacy Policy or our Terms & Conditions, but is instead governed by the terms and conditions and privacy policies of those third-party websites or online services. We are not responsible for the information practices of such third-party websites or online services. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, websites or online services, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites or online services.
9. Social Media
Some aspects of the Site may allow you to interface with social media. We will attempt to identify these aspects of the Site to you, for example, by identifying them with the applicable third-party logos or trade names. By using these interfaces, you will allow us to access information about you from those other online services, including information and other content that you submit to those online services. If you interface with the Site through your social media account, we may contact you or enable you to share your experience and content via your social media account, which information may be publicly viewed by other users of those services. For a description on how such social media services and other third-party platforms, plug-ins, integrations, and applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings with that service or platform.
10. Consent to Receive Marketing Communications
You may decide to subscribe to our short code mobile message program (the “Program”) to receive SMS/text messages from Bong Pong. If you choose to opt-in and consent, such as by providing your telephone number to us and clicking submit online, we will collect information about your interactions with the SMS/text messages that we may send to you from time to time as part of the Program.
By providing your telephone number and clicking submit online, you agree to this Privacy Policy, and authorize us to make or initiate calls, text messages and prerecorded voicemails to that phone number using an automated system. Your agreement is not a condition of purchasing any products, goods or services. Message & data rates may apply, and message frequency may vary.
Bong Pong does not sell information that we obtain from you through our Program, including PII you submit to us online to consent and opt-in to the Program, and we do not share that information with non-affiliated third parties for any purpose other than to provide the services, and other information requested by you, or to fulfill our legal obligations.
11. Your Choices and Rights
You may choose to stop receiving our marketing emails and text messages by following the unsubscribe instructions included in such emails and text messages, updating your communications preferences in your account settings on the Site or contacting us at privacy@bongpong.com.
12. Security of Information
We maintain administrative, technical, and physical safeguards designed to protect PII against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, please note that no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. It is your responsibility to protect the security of your login information.
13. Do Not Track
Our Site does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.
14. Children
We do not knowingly collect or maintain personal information from any person under the age of 18. No parts of our Site are directed to or designed to attract anyone under the age of 18.
15. Nevada Residents
Under Nevada law, Bong Pong does not sell your personal information. However, if you are a Nevada resident, you may submit a request that we not sell any PII we have collected about you by contacting us at privacy@bongpong.com.
16. Contact Us
If you have any questions about our Privacy Policy, do not hesitate to contact us at:
Bong Pong, Inc.
Email: privacy@bongpong.com
P.O. Box 2009 South Hamilton, MA 01982
17. Notification of Changes
Any changes to our Privacy Policy will be posted to this page so users are always aware of the information we collect and how we use it. Accordingly, please refer back to this Privacy Policy frequently as it may change.
